At Jonikahike, customer satisfaction is our top priority. We take great care to ensure that every order is processed and delivered accurately. Please review our return and refund policy below.
1. Return Eligibility
We accept returns only for damaged, defective, or incorrect items.
To qualify for a return, you must notify us within 24 hours of receiving your order.
The item must be unused, in its original packaging, and in the same condition that you received it.
2. Non-Returnable Items
We do not accept returns for items that have been used, damaged after delivery, or are missing original packaging.
Perishable or personal items (if applicable) are not eligible for return.
3. Return Process
Contact our support team at [email protected] with your order details and photos of the item.
Our team will review your request and confirm if the item is eligible for return.
If approved, we will arrange pickup or provide instructions for returning the product.
4. Refund Policy
Since we accept only Cash on Delivery (COD), refunds will be issued in cash or via bank transfer, depending on the situation.
Refunds will be processed within 5–10 business days after we receive and inspect the returned item.
Delivery charges (if any) are non-refundable, except in cases where the item received was damaged or incorrect.
5. Exchange Option
If you prefer, we can arrange a replacement instead of a refund, subject to product availability.
6. Contact Us
For all return or refund inquiries, please contact:
📧 [email protected]
